Maven wordt benoemd in het boek: “The Tipping Point: How Little Things Can Make a Big Difference”, auteur Malcom Gladwell.
Mavens are “information specialists“, or “people we rely upon to connect us with new information“. They accumulate knowledge, especially about the marketplace, and know how to share it with others. Gladwell cites Mark Alpert as a prototypical Maven who is “almost pathologically helpful“, further adding, “he can’t help himself“. In this vein, Alpert himself concedes, “A Maven is someone who wants to solve other people’s problems, generally by solving his own“. According to Gladwell, Mavens start “word-of-mouth epidemics” due to their knowledge, social skills, and ability to communicate. As Malcolm Gladwell states, “Mavens are really information brokers, sharing and trading what they know”.