ICT Servicedeskmedewerker


Onze opdrachtgever heeft de voorkeur voor kandidaten die in de buurt wonen van Eindhoven.

Our organisation
The IT Service Desk Officer provides front line support to our community through the Service Desk located in Eindhoven. The IT Service Desk is a skilled Service Desk with a high percentage of 1st call resolution. You will perform root cause and metrics analysis on incoming customer issues with a goal of identifying trends. You are expected to manage the communication process for incidents and issues out to the greater organization. You will engage other Service teams as required to ensure timely resolution of incoming customer issues.

Your function
day to day
– Engage our customer base through the intake of calls via the Service Desk.
– Develop an approach for analysing Service Desk metrics. Analyze incoming calls identifying trends and potential risk areas. Communicate findings to Services Management and overall Supply Management.
– Perform and manage the post issue root cause analysis. Identify opportunities for future avoidance of recurring issues and improve stability.
– Managing (when necessary) the individual and general communications out to the IT customer base with regard to incidents/problems and outages.

– Vocational or Bachelor degree in IT.
– Customer focused and service oriented.
– Basic knowledge of business, IT processes and related technologies.
– Great verbal and written communication skills.

You are 
• Team player
• Flexible in working hours
• Customer Focused
• Experienced in customer interaction e.g. phone and written skills 
• Quality driven and results oriented and ready to go above and beyond to deliver results.
• Able to work in a very fast-paced, open environment.
• Fluent in English and Dutch in speech and writing is a must!

Deze opdracht heeft een uiterste reactiedatum om meegenomen te worden in de procedure. Deze datum is: donderdag 31 januari 2019

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ICT - Support & Ondersteuning

ICT - Support & Ondersteuning

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